Responsible Gaming at Swiper Casino
Gambling should stay what it is meant to be: a paid form of entertainment, never a way to make money or escape problems. We take that responsibility seriously, and this page sets out exactly what we do and what you can do.
Our Commitment to You
We treat player wellbeing as part of the product, not an afterthought. Every account opened with us since we launched in 2020 runs through age and identity checks before a single withdrawal is released, and our systems flag unusual patterns such as sharp increases in deposit frequency or sessions running late into the night.
When a pattern looks concerning, a trained member of our team reviews it and reaches out discreetly. You will never be lectured or judged. We may suggest a limit, a break, or a conversation with one of the UK support organisations listed below, and the decision on what to do next stays yours.
Warning Signs to Watch For
Problem gambling rarely announces itself. These are the signals our team looks for and the ones worth checking in yourself or someone close to you:
If two or more of these feel familiar, it is a good moment to pause and use one of the tools described in the next section.
- Chasing losses: returning straight after a losing session to win the money back
- Playing longer than planned, or being unable to log off when you meant to
- Hiding your play from family, friends or colleagues
- Borrowing money, selling belongings or using credit to fund gambling
- Gambling to escape stress, anxiety, low mood or boredom rather than for fun
- Irritability, restlessness or mood swings when you try to cut down
- Neglecting work, study, sleep or relationships because of time spent playing
- Feeling that a bigger bet is the only way to feel excitement any more
Tools You Can Use Today
Every tool below is free, available to all UK players, and takes effect immediately. You will find them under My Account, then Responsible Gaming; our 24/7 live chat team can set them for you if you prefer.
- Deposit limit: caps the amount you can add per day, week or month; your card, e-wallet and crypto deposits combined all count towards it.
- Loss limit: sets the maximum you are prepared to lose over a chosen period, calculated on net losses rather than turnover.
- Wagering limit: restricts the total amount you can stake in a set period, useful if you want to slow down without stopping.
- Session reminder: an on-screen reality check that appears every 30, 60 or 120 minutes to tell you how long you have been playing.
- Session timeout: logs you out automatically after a chosen duration and locks re-entry for that period.
- Cooling-off period: a short break of 24 hours to 6 weeks during which your account is frozen and you receive no marketing from us.
- Self-exclusion: a longer, formal break from Swiper Casino and, via GAMSTOP, from all UK-licensed gambling sites at once.
How Self-Exclusion Works
Durations we support
You can exclude yourself for 24 hours, 7 days, 30 days, 6 months, or permanently. Once active, the exclusion cannot be lifted early. A 24-hour lockout expires automatically; all other durations require you to contact [email protected] and complete a review call before we consider reactivation, and we will encourage you to take that decision calmly rather than on impulse.
| Duration | Reactivation | Marketing |
|---|---|---|
| 24 hours | Automatic | Paused |
| 7 days | Request after expiry | Paused |
| 30 days | Request after expiry | Paused |
| 6 months | Request + review call | Paused |
| Permanent | Not possible | Stopped |
Your balance and open bets
Any remaining balance stays yours. When an exclusion begins, open bets are settled normally and winnings are credited to your account. You can then request withdrawal of the full amount by bank transfer or to your PayPal account, even while excluded. We do not charge fees for this, and our team will prioritise the payout.
Keeping Under 18s Out
Gambling in the UK is legal only from age 18, and we enforce that minimum strictly. Our KYC process verifies your age, identity, address and payment method before your first withdrawal, and we run additional checks when a deposit pattern suggests the account holder may be under age. Accounts that fail verification are frozen and reported.
If children or teenagers can access your devices, we ask you not to save your login details and to consider parental control software such as Net Nanny, Qustodio or GamBlock, which can block gambling sites across all apps and browsers in the household. Our support team can also advise on device-level restrictions built into iOS and Android.
Where to Find Free Help
If gambling is affecting your finances, relationships or mental health, speaking to a specialist organisation is the most effective step. These UK services are free, confidential and independent of us:
You can also register with GAMSTOP, the national self-exclusion register covering all UK-licensed operators, at www.gamstop.co.uk.
- National Gambling Helpline, run by GamCare: 0808 8020 133, www.gamcare.org.uk, open 24 hours a day
- BeGambleAware: www.begambleaware.org, free information, tools and access to treatment
- GAMSTOP: www.gamstop.co.uk, free multi-operator self-exclusion for 6 months, 1 year or 5 years
- Gamblers Anonymous UK: 0330 099 0339, www.gamblersanonymous.org.uk, peer support meetings nationwide
Talk to Our Team Anytime
Our live chat operates around the clock, every day of the year, and any agent can adjust your limits or start a cooling-off period within minutes, no explanation required. For anything that needs more care, email [email protected] with the subject line Responsible Gaming and a dedicated member of the wellbeing team will respond within one hour during peak times.
Asking for a limit or a break is a normal, sensible action, and it will never affect your VIP status, your cashback or your standing with us. Thank you for playing at Swiper Casino responsibly.
Swiper Casino FAQ
Can I reverse a limit or exclusion once it is set?
Deposit, loss and wagering limits can be tightened instantly, but increasing or removing them takes 24 hours to apply. Cooling-off periods and self-exclusions cannot be lifted early at all.
Does GAMSTOP cover Swiper Casino?
Yes. GAMSTOP covers all UK-licensed operators, so registering excludes you from every participating site simultaneously, not just ours.
Will you keep my balance if I exclude myself?
Yes. Open bets settle normally and you can withdraw your full remaining balance by bank transfer or PayPal at any point during the exclusion, free of charge.
How quickly can I get help outside the casino?
The National Gambling Helpline on 0808 8020 133 is free and open 24 hours a day; GamCare and BeGambleAware also offer free online chat and self-help tools.
Do limits affect my bonuses or VIP level?
No. Setting limits or taking a break has no impact on your VIP tier, cashback rate or eligibility for promotions.