Our Privacy Policy
This Privacy Policy explains what personal data we collect when you use swiper-casino.uk, how we use it, who we share it with and the rights you hold under UK data protection law. We operate the site, so every reference to "we" or "us" means the operator of Swiper Casino.
Data We Collect From You
We collect only the data we need to run your account, meet our regulatory duties and keep the site safe. The categories below cover everything we hold.
- Identity data: your name, date of birth, email address, phone number and residential address.
- Verification documents: copies of your ID, proof of address and payment method, collected during KYC checks before your first withdrawal.
- Transaction data: deposits, withdrawals, bonuses and gameplay history, including amounts in GBP, EUR, USD, BTC or ETH.
- Technical data: IP address, device type, browser, operating system and approximate location.
- Gameplay behaviour: bets placed, games played, session duration and win or loss patterns, used for responsible-gambling monitoring.
- Marketing preferences: your consent status for promotional emails, SMS and on-site offers.
How We Use Your Data
We use your data for seven clear purposes: creating and managing your account, completing KYC verification, processing deposits and withdrawals through Visa Debit, PayPal, Skrill, Neteller, Bitcoin and our other payment methods, preventing fraud and money laundering, monitoring for signs of problem gambling, sending you marketing where you have consented, and meeting our legal and licence obligations.
- Account management: opening, operating and closing your player account.
- Verification: identity, address and payment method checks required before withdrawals.
- Payments: processing deposits from £20 and withdrawals up to £5,000 per day.
- Fraud prevention: detecting duplicate accounts, chargeback abuse and suspicious patterns.
- Safer gambling: applying deposit limits, loss limits and session reminders you set.
- Marketing: bonuses such as our 100% welcome offer up to £200 plus 50 free spins, only with your consent.
- Legal compliance: reporting to regulators and cooperating with lawful requests.
Our Legal Bases
Contract. We process your identity, transaction and gameplay data to perform the agreement created when you register with us. Without this data we cannot operate your account or pay out winnings.
Legal obligation
We rely on legal obligation for KYC verification, anti-money-laundering checks, transaction record keeping and reports we must file with our regulator. These duties cannot be switched off.
Legitimate interest
Fraud prevention, site security and aggregate service improvement rest on our legitimate interest in running a safe casino. We weigh this interest against your rights and keep the data involved to a minimum.
Consent
Marketing messages and non-essential cookies are sent or set only when you consent. You may withdraw that consent at any time without affecting your access to the games.
How Long We Keep It
We do not hold your data forever. Each category has a defined retention period, after which we delete or anonymise it.
| Data category | Retention period |
|---|---|
| Identity and account data | While your account is open, then 5 years after closure |
| KYC verification documents | 5 years after the last transaction, per regulatory rules |
| Transaction and gameplay data | Minimum 5 years for anti-money-laundering compliance |
| Device, IP and security logs | Up to 12 months |
| Marketing consent records | Until you withdraw consent, plus 2 years as proof |
| Marketing communications | Until you unsubscribe or delete your account |
Who We Share It With
We never sell your personal data. We share it only with parties who need it to deliver our service or where the law requires it, always under strict contractual protections.
- Payment processors handling your Visa Debit, Mastercard, PayPal, Trustly, Paysafecard, Skrill, Neteller, MiFinity and crypto transactions.
- KYC and AML verification providers who check your documents and screening status.
- Our regulator, to whom we report as required by our licence 8048/JAZ2020-045.
- Analytics and hosting providers who help us run and improve the site.
- Game providers such as Pragmatic Play, NetEnt, Play'n GO and Evolution, who receive only the technical data needed to load and operate their games.
- Professional advisers such as auditors and lawyers, and authorities such as GAMSTOP where self-exclusion applies.
Your Rights Over Your Data
You control your personal data. You can exercise any of the rights below at any time, free of charge, by emailing our support team.
- Access: request a copy of the personal data we hold about you.
- Rectification: correct inaccurate or incomplete data.
- Erasure: ask us to delete data where no legal duty requires us to keep it.
- Portability: receive your data in a machine-readable format or have it transferred.
- Objection: object to processing based on legitimate interest.
- Withdraw consent: stop marketing and non-essential cookies at any time.
- Complain: raise a complaint with the Information Commissioner's Office (ICO), the UK data protection authority.
Response times
We respond to rights requests within one month. Where a request is complex, we may extend this by two further months and will tell you why within the first month.
Cookies and Tracking
We use essential cookies to keep you logged in and remember your game settings, plus optional analytics and marketing cookies that are set only with your consent through the cookie banner. You can change your choices at any time from the cookie settings link in the footer. Full details, including a complete list of cookies and their lifespans, are on our dedicated Cookies Policy page.
How We Protect Your Data
All traffic between your device and our servers is encrypted with TLS. Stored verification documents sit in access-controlled storage, and only staff who need them for KYC, payments or support can view them, with every access logged.
- TLS encryption for all data in transit and encryption at rest for documents.
- Role-based access controls with audit logging.
- Regular security testing and monitoring for suspicious account activity.
- Segregation of payment data, which is handled by certified payment processors rather than stored by us.
If a breach occurs
If a personal data breach is likely to result in a risk to your rights, we will notify the ICO within 72 hours and inform affected players without undue delay.
Contact Our Data Protection Officer
Questions about this policy or how we handle your data go straight to our Data Protection Officer at [email protected]. You can also reach our support team by live chat, available 24/7, or by email at [email protected]. We review this Privacy Policy regularly and publish the updated version on this page with a new effective date.
Swiper Casino FAQ
How do I request a copy of my data from Swiper Casino?
Email [email protected] or contact our support team and we will send you a copy of the personal data we hold within one month.
Can I delete my account and all my data?
Yes. You can request erasure at any time. We delete marketing data immediately, but transaction and KYC records must be kept for at least 5 years to meet our regulatory obligations.
Do you share my data with game providers?
Game providers such as Pragmatic Play and Evolution receive only the technical data needed to load and run their games. We never sell your personal data to anyone.
How do I stop marketing emails?
Use the unsubscribe link in any email or change your preferences in your account settings. Withdrawal of consent takes effect immediately and does not affect your account.
Who can I complain to about my data?
You can complain to the Information Commissioner's Office (ICO), the UK data protection authority. We ask that you contact us first so we can try to resolve the issue directly.